The Process Improvement Playbook
Many organizations want better processes but lack a structured way to achieve them. This playbook summarizes a practical, repeatable approach.
Define the problem clearly
Improvements start with clear problem statements: what’s broken, what’s measurable and what is the cost of not fixing it.
Map the current state
Mapping the current process exposes bottlenecks, delays and inconsistent decisions. It creates a shared understanding before solutions are discussed.
Design the future state
The future-state design must be simpler, measurable and grounded in business priorities. It should be validated for feasibility and change impact.